Return and Refund Policy

Last Updated: July 13, 2023

Thank you for choosing Sokohewani Multivendor Portal for your online shopping needs. Your satisfaction is our utmost priority. Should you find yourself not entirely pleased with your purchase, we welcome you to review our return and refund policy outlined below.

Interpretation and Definitions

Terms capitalized in this policy are defined as per the following conditions. The definitions apply whether the terms appear in singular or plural forms.


  • Company: Refers to Sokohewani Multivendor Portal Limited, based in Nairobi.
  • Goods: The products available for sale on our platform.
  • Orders: Your request to purchase Goods from us.
  • Service: Our website interface.
  • Website: Accessible at
  • You: The individual or legal entity utilizing our Service.

Your Order Cancellation Rights

We honor your right to cancel any Order within 3 days, no questions asked. To cancel, you must notify us through a clear statement, either:

  • By Phone/WhatsApp: +254 701682722

We commit to reimbursing you within 14 days from the day we receive the returned Goods, using the same payment method you used for the Order. No additional fees will be incurred on your part.

Conditions for Returns/Exchanges

To qualify for a return or exchange, please ensure:

  • The Goods were purchased within the last 7 days.
  • The Goods remain in their original packaging.
  • The Goods have not been used or washed.
  • The Goods are free from damage.

Goods may also be exchanged for a different size (Recommended).

Non-Returnable Goods:

  • Custom-made or personalized Goods.
  • Goods that deteriorate quickly or have expired.
  • Goods unsuitable for return due to health or hygiene concerns if unsealed after delivery.
  • Goods that, after delivery, become inseparably mixed with other items.

We reserve the right to deny returns or exchanges that do not meet these criteria at our discretion.

Only regularly-priced Goods are refundable. Sale items are non-refundable, unless otherwise stated by applicable law.

Returning Goods

The cost and risk of returning Goods are your responsibility. For the return address, kindly consult the specific vendor from whom the Goods were purchased.

We cannot be held accountable for Goods damaged or lost during return shipment. We recommend using an insured and trackable mail service, as we can’t issue a refund without receiving the Goods or proof of return delivery.


If the Goods were marked as a gift upon purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift certificate will be mailed to you upon receiving the returned product.

For non-gift-marked Goods, or if the gift was shipped to the giver, the refund will be issued to the gift giver.

Contact Us

For any further queries regarding our Return and Refund Policy, please contact the specific Vendor directly or email us at

Thank you for being a part of the Sokohewani family! We strive to make your online shopping experience as seamless and satisfying as possible.

Welcome to a Better Way of Shopping, Welcome to Sokohewani!

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